ClickHelp

Ease of Use: Users have found ClickHelp to be easy to use and intuitive, with many reviewers mentioning this as a positive aspect. The tool's well-arranged structurality makes it clear where to go and what to click on for different tasks. Some users also appreciate the abundance of features in ClickHelp, eliminating the need for external programs.

Training and Support: Reviewers highly praise the training provided by ClickHelp, describing it as fantastic. They value the availability of learning materials, including tutorials that make their work easier and teach them useful tricks. Users also commend the customer support team for being quick and helpful in their communication, finding them responsive, friendly, professional, and offering outstanding assistance.

Navigation Elements: Users appreciate the ability to add navigation elements like cross-links, TOCs, and breadcrumbs in ClickHelp. This feature allows them to create user-friendly documentation that is easy to navigate. Additionally, users find value in the simplicity and ease of updating or creating content from any office location when using ClickHelp compared to other offline writing editors.

Missing Learning Resource Component: Several users have expressed a desire for a learning resource component in ClickHelp to assist with training and onboarding new users. They feel that having access to tutorials, guides, or interactive learning materials would greatly enhance the user experience and help them make the most out of the software.

Lack of Ready-to-Use Templates: Many reviewers have mentioned that ClickHelp's library of ready-to-use templates is insufficient. They feel that more modern and customizable options would be beneficial, as it would save time and effort in creating visually appealing documentation.

Difficulties with Table of Contents Arrangement: Some users have found it challenging to arrange the table of contents in ClickHelp. They mention that the current process can be tricky and suggest improvements to make it more intuitive and user-friendly.

Users of ClickHelp commonly recommend the following:

• Customization: Users find it convenient to customize the standard package of ClickHelp to only pay for the features they need. This allows them to tailor the platform to their specific requirements and budget.

• Free Trial: It is recommended to try out the free trial of ClickHelp before making a purchase decision. This allows potential users to evaluate if the platform suits their environment and meets their needs.

• Suitable for Small Businesses: ClickHelp is often recommended for start-ups and small companies in the industry. Its cloud-based solution, online editing, and single sourcing features make it a great choice for these types of businesses.

These recommendations highlight the advantages of customizing the package, trying out a free trial, and considering ClickHelp for small businesses.